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This page covers the most common ways to resolve a non-functioning laptop touchpad. If you cannot resolve the issue for your laptop's touchpad after trying the solutions on this page, the touchpad is probably not working due to a less common cause. In this case, we recommend taking the laptop to a computer repair shop for further analysis.

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Operating system not responding

The first thing to check is whether the computer and the operating system is not responding as well. It could be that the computer is frozen, meaning it is not responding to any commands you give it. In this case, the touchpad would also not be working.

To check for this issue, try pressing the Windows key to see if the Start Menu opens.

Fn key combination

Some laptops have an Fn key + function key combo to enable and disable the touchpad. If your laptop has this feature, press the button or keys to turn the touchpad on and off a few times.

External device

Some USB input devices automatically disable the touchpad when connected. As a troubleshooting step, turn off the computer, disconnect all external devices, then start the computer again to ensure one of them has not turned off the touchpad. If this fixes your problem, you can reconnect the USB device to continue troubleshooting or changing settings discussed in the next sections.

Check touchpad settings

Note

We recommend you connect a USB external mouse or use the laptop's TrackPoint (if available) to perform the steps below. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard.

Look at your mouse/touchpad settings, as they may keep your touchpad from working or disable the touchpad entirely. To access the mouse settings, follow the steps below.

Iphone

Windows users - Touchpad settings

  1. Press the Windows key, type touchpad, and select the Touchpad settings option in the search results.
  2. In the Touchpad window, make sure the Touchpad On/Off toggle switch is set to On. If it's Off, change it to be in the On position.

Windows users - Mouse settings

  1. Press the Windows key, type Control Panel, and then press Enter.
  2. Click the Hardware and Sound option.
  3. Under Devices and Printers, click the Mouse option.
Tip

If the Control Panel View by option is set to Small icons, click the Mouse option in step 2 above.

  1. In the Mouse Properties window that opens, locate your touchpad settings. They are usually under the far right tab next to Hardware (the name of the tab varies from manufacturer to manufacturer).
  2. Ensure there is a check in the box next to Enable touchpad.
  3. Adjust any other settings to your liking, then click Apply, then OK.
  4. Test your touchpad.

If you do not see a touchpad tab in the Mouse Properties window, try the following steps.

Mouse
  1. In the Mouse Properties window, click the Hardware tab.
  2. Check for an entry in the Devices list named HID-compliant mouse. If you have a USB mouse connected to your laptop for troubleshooting purposes, you may see two HID-compliant mouse entries. Click on each entry to find the one that does not have USB in the Location property.
  3. When you find the HID-compliant mouse entry for the touchpad (the non-USB entry), click the Properties button.
  4. In the HID-compliant mouse Properties window, check the Device status to see if it states, 'This device is working properly.' If it states anything else, then there is a problem with the touchpad.
  5. If the touchpad device is not working properly, you can try updating the drivers. Click the Change settings button, click the Driver tab, then click the Update Driver button. Click the Search automatically option to allow Windows to look for an updated driver on the computer and on the Internet.
Note

If you do not see a non-USB HID-compliant mouse device on the Hardware tab, the touchpad may have been disabled in the BIOS (see the CMOS setup section below). If the touchpad is not disabled in CMOS, Windows may not be detecting it because it's defective and non-working (see the defective hardware section).

Apple macOS users

  1. For macOS X, access the System Preferences in the Apple menu at the top of the desktop screen. For MacBook Pro, click the System Preferences icon at the bottom of the desktop screen.
  2. In the System Preferences window, click the Trackpad icon to open the Trackpad settings.
  3. Adjust any trackpad settings you prefer to change.
  4. Test the trackpad to see if it works.

Checking Device Manager and updating drivers

Note

We recommend you connect a USB external mouse or use the laptop's TrackPoint (if available) to perform the steps below. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard.

If the touchpad still isn't working, the Windows Device Manager can tell you detailed information about hardware issues and help you update drivers. For example, if there's a yellow exclamation mark or red X next to it, there's a hardware or software issue. To locate the touchpad in Device Manager, follow the steps below.

  1. Press the Windows Key and type device manager, then press Enter.
  2. Under Your PC, double-click the Mice and other pointing devices entry.
  3. Locate your touchpad and right-click the icon and select Update Driver Software.
Note

If you see two entries named HID-compliant mouse, right-click on each and select Properties. In the Properties window, on the General tab, check the Location value. If the Location is 'on I2C HID Device,' that is the touchpad device on your laptop.

  1. Click Search automatically for updated driver software and follow the steps (if the drivers are out of date).
Tip

Right-clicking the touchpad icon gives you the option to either enable or disable it, depending on the device's status. If disabled, re-enable, and test the touchpad. If it's already enabled, change it to disabled, then re-enable it. Sometimes toggling this setting 'resets' and fixes the touchpad.

Note

If you do not see the touchpad device listed in the Device Manager, it may be disabled in CMOS (see the CMOS setup section below). If the touchpad is not disabled in CMOS, the Windows operating system may not be able to detect it due to it being defective (see the defective hardware section below).

Check CMOS (BIOS) setup

Make sure the touchpad has not been disabled in the CMOS (BIOS) setup. Once in CMOS setup, check the hardware device settings and if the touchpad is disabled, re-enable it and restart the laptop.

Corrupt operating system files

Another possible cause for a malfunctioning touchpad is corrupt operating system files. While you would notice other issues as well due to corrupt system files, this could result in the touchpad not working.

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Fixing this requires you to either activate a restore point at a date before the touchpad stopped working, or you may need to perform an operating system repair installation. The repair installation requires you to access a restore partition on the hard drive or use an operating system install disc.

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Defective hardware

Finally, if the touchpad still is not working correctly or at all after trying the troubleshooting steps above, it may be defective. Contact the computer manufacturer for further suggestions or take the laptop to a computer repair shop. It could require replacement of the touchpad itself or another hardware component. If the touchpad cannot be fixed, you could connect and use an external mouse as a workaround.

Additional information

  • See our touchpad definition for further information and related links.

On Windows 10, the mouse and touchpad are essential input devices that make easy navigation and interaction with the elements on the screen possible.

The only caveat is that they come with a default scrolling direction (scroll down to move up), even though it works for most users, it's not a preference that everyone agrees to or needs.

If you use a touchpad with your laptop or a mouse with your desktop, and you rather see pages move up as you scroll up for a more natural experience, you can reverse the scrolling direction using the Settings app, or modifying the Registry in the case of a mouse.

In this Windows 10 guide, we'll walk you through the steps to reverse the scrolling direction of your touchpad or mouse.

How to reverse touchpad scrolling direction on Windows 10

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To reverse the scrolling direction of your touchpad using the Settings app, use these steps:

  1. Open Settings.
  2. Click on Devices.

  3. Click on Touchpad.

    Important: The reverse scrolling option is only available for devices with a precision touchpad. If the option isn't available, you may still be able to change the scrolling behavior using the manufacturer software for the peripheral.

  4. Under the 'Scroll and zoom' section, use the drop-down menu to select the Down motion scrolls down option.

Once you complete the steps, using the scrolling up gestures on your touchpad will scroll pages in the downward direction for a more natural experience.

How to reverse mouse scrolling direction on Windows 10

If you're using a mouse to navigate on Windows 10, the Settings app doesn't include an option to reverse the scrolling direction. However, you can still modify the scrolling behavior using the Registry.

Warning: This is a friendly reminder that editing the Registry is risky, and it can cause irreversible damage to your installation if you don't do it correctly. It's recommended to make a full backup of your PC before proceeding.

Identifying mouse information

To identify the mouse identification number on Windows 10, use these steps:

  1. Open Start.
  2. Search for Device Manager, click the top result to open the experience.
  3. Expand the Mice and other pointing devices branch.

  4. Right-click the mouse that you're using, and select the Properties option.

  5. Click on the Details tab.
  6. Use the 'Property' drop-down menu and choose the Device instance path option.

  7. Note the VID ID value for the mouse — for example, VID_0E0F&PID_0003&MI_01.

After completing the steps, continue with the steps below to reverse the mouse scrolling using the Registry.

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Reversing mouse scrolling direction

To reverse the mouse scrolling direction using the Registry, use these steps:

  1. Use the Windows key + R keyboard shortcut to open the Run command.
  2. Type regedit, and click OK to open the Registry.

  3. Browse the following path:

    ComputerHKEY_LOCAL_MACHINESYSTEMCurrentControlSetEnumHID

    Quick tip: On Windows 10, you can now copy and paste the path in the Registry's address bar to quickly jump to the key destination.

  4. Expand the key (folder) that matches the VID ID of your mouse — for example, VID_0E0F&PID_0003&MI_01.

  5. Expand the available key.
  6. Select the Device Parameters key.

  7. Double-click the FlipFlopWheel DWORD and set the value from 0 to 1.

  8. Click OK.
  9. Restart your computer.

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Once you complete the steps, when you scroll up with the mouse wheel, the page should also scroll up.

In the future, if you change your mind, you can revert the flip the direction of the mouse wheel to its original settings using the same instructions, but on step No. 7, make sure to set the value from 1 to 0.

Updated February 22, 2019: This guide has been revised and updated to make sure it's current with the latest version of Windows 10.

More Windows 10 resources

For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources:

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