Microsoft Word Stalls When Opening Mac

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Dec 30, 2016 In general, Apple doesn't do much with troubleshooting Microsoft products. Check Containers and Group Containers in your User's Library for Microsoft file. Delete any files you find, Log out/in. Empty the Trash, then open Word. It could be your font caches that need to be deleted. Feb 22, 2020 Press Windows + R keys, and type: word /safe. Hit Enter to launch Microsoft Office into Safe Mode. Check if you can open the Word application or create a new file in Word. If yes, the problem got resolved. If not, continue with the following steps. Open Word, go to 'File' and select 'Options'. Nov 11, 2019 Once in a while, for no apparent reason, you may encounter the SPOD (Spinning Pinwheel of Death). It's that multicolored pinwheel mouse pointer that signifies a temporary delay while your Mac tries to figure something out. In this case, your Mac is trying to think but nothing happens, so the pinwheel keeps spinning, and spinning, and spinning. Open the folder, search for a file named- 'com.microsoft.Word.plist' and move the file to the desktop. Now, try opening the Word file and see if the problem still persists. If it does, then move the file to its original location and move on to the next step.

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Note

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Symptoms

When you start Microsoft Word for Mac, or when you try to open a new document, you experience one of the following conditions:

  • The program closes unexpectedly.

  • Error message:

Note

This error message may also occur during usage of application such as saving a document.

Resolution

Mac

To resolve this problem, follow steps below.

Microsoft Word for Mac 2008 or Later

Step 1: Quit all applications

  1. On the Apple menu, click Force Quit.

  2. Select an application in the 'Force Quit Applications' window.

  3. Click Force Quit.

  4. Repeat the previous steps until all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

Step 2: Remove Preferences

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Quit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Locate the file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

    Microsoft office of mac buy. Office 365 customers get the new Office for Mac first. You’ll have Office applications on your Mac or PC, apps on tablets and smartphones for when you're on the go, and Office. Your Microsoft account can only have one subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Office 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years. You have choices when it comes to choosing Microsoft Office for Mac. You can either select Office 365 Mac, which is a cloud-based subscription service with many collaborative features, or Mac Office 2019, which is a one-time purchase geared more towards personal and small businesses use. MS Office for Mac 2019 can be used on a single Mac, with no ongoing annual fee. Office 365 becomes Microsoft 365 on April 21. New name, more benefits, same price. Choose Office for your Mac and PC. Create your best work with Office 365, and get 1 TB of OneDrive cloud storage for your photos and files. The Office experience you know and love, built for your Mac, PC, iOS and Android devices. Buy now for $99.99 / year. Buy Office 2011 Home and Student for Mac with the cheapest price on the US market.After you finish the purchase process:. You will.

  18. Open the Application Support folder.

  19. Open the Microsoft folder.

  20. Open the Office folder.

  21. Open the User Templates folder.

  22. Locate the file that is named Normal, and move the file to the desktop.

  23. Start Word and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, proceed to the next step.

If the issue continues to occur, go to the next step.

Step 3: Peform clean boot

For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

If the issue continues to occur in Safe mode, go to the next step.

Step 4: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If after removing and then reinstalling Office, the problem continues to occur, go to the next step.

Microsoft Word Mac Price

Step 5: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

Microsoft Word Freezes When Opening Document Mac

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft Word 2004 for Mac

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Qit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Can you run microsoft windows applications on mac. Look for a file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open the Documents folder.

  18. Open the Microsoft User Data folder.

  19. Locate the file that is named Normal, and move the file to the desktop.

  20. Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash.

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

FonePaw - Solution - Recovery - Microsoft Word Not Responding

One of the most depressing moment is when you click on the Save button to save a Word document you are working on, an error pops up and says: Microsoft Word is not responding. The error also happens when you try to open a Word document.



If you can't save or open a Word file because Microsoft Word is not responding on Windows or Mac, here are how to fix it and save the document.

Microsoft Word Not Responding When Opening or Saving a Document(Windows)

1. Repair Microsoft Word

If MS Word is not responding on your Windows 10/8/7 PC when you try to save or open a document, you can start to fix the problem by repairing the Microsoft Word application.

Microsoft Word For Mac Free

Access the Repair Tool

On Windows 10, right-click the Start button and click Apps and Features. Select Microsoft Word from the Apps list and select Modify.


On Windows 8, 7, click the Start button and select Control Panel. Open Programs > Uninstall a program. Right-click on Microsoft Word and select Change.

Run the Repair Tool for Microsoft Word

If your Microsoft Office is installed by click-to-run, you will see the window 'How would you like to repair your Office Programs'. click Online Repair > Repair.

If your Microsoft Office is MSI-based installed, you'll see the 'Change your installation' window, click Repair > Continue.

Follow the on-screen instructions to finish the repair. Then try to open or save the Word document and see if Word is responding now.


2. Disconnect Network Drive

If you are using a network drive to save the Word files, Microsoft Word doesn't respond if the network drive is not existing or offline. You may disconnect the network drive from your computer to fix the unresponsive Microsoft Word.

Step 1 Go to My Computer.

Step 2 Right-click on it and select Disconnect Network Drive.


Step 3 Click the letter of the drive that the Word files are saved to and click OK to disconnect the drive.


Now all contents on the network drive can be accessed via Windows Explorer.


3. Disable Add-ins in Microsoft Word

When your Microsoft Word is not responding, Add-ins for Word may be the culprit. Disable all the add-ins for Word.

Step 1 In Microsoft Word, click File > Word Options > Add-ins.

Step 2 Under Manage: Com-in Add, click Go to open all add-ins.

Step 3 Disable all add-ins and click OK.



4. Save Document When Microsoft Word Not Responding

If Microsoft Word is not responding and you have to close Microsoft Word without saving the Word document, you can try to recover the unsaved Word document in the following 2 ways.

Search for Word Backup Files

By default, Microsoft Word turns on 'Always create backup copy' option so that it will create a backup copy of the working Word file automatically. Here is how to access the backup copy in different versions of Word.

  • For Word 2016: Click 'File > Open > Browse'.

  • For Word 2013: 'File > Open > Computer > Browse'

  • For Word 2010: Click 'File > Open'.

  • For Word 2007: Click 'Microsoft Office Button > Open'.

Then navigate to the folder where you last saved the Word file.

In the Files of type list (All Word documents), click 'All Files'. Find and click the backup file and then open it.

If you couldn't find a backup of the unsaved Word file, use a Data Recovery to get it back.

Use FonePaw Data Recovery to Restore Lost Files

FonePaw Data Recovery can quickly and deeply scan your computer to retrieve deleted Word documents as well as images, videos, audios, and more from hard drives (including Recycle Bin) on Windows 10/8/7/XP. See how easy it is to find back lost documents:

Step 1 Launch FonePaw Data Recovery.

Step 2 Select the Document file type and hard disk drive to go into the scanning process. It will be better if you remember which drive the Word documents are saved to. If not, choose all hard disk drives.


Step 3Click Scan. Quick Scan will be carried out automatically.

Step 4 Check the scanned results by Type List and Path List. Just check all the Word document file found. You are always allowed to preview the files.


If you find the result unsatisfying, try Deep Scan which may take some time.


Microsoft Word Stalls When Opening Mac Files

Fix Microsoft Word Not Responding on Mac

If Microsoft Word doesn't respond on Mac, you may force quit the application and fix the problem with the following methods.


1. Clear the Auto Recovery folder

Step 1 Open the Go menu and click Home.

Step 2 Go to Documents > Microsoft User Data then you will find the Office Autorecovery folder.

Step 3 Open the folder, there are the autorecovery files of Microsoft application. You can copy or move the files to somewhere else to save them. Then delete all the files in the folder.


Now launch Microsoft Word and see if it is responding now.


2. Remove Word Preferences Files

Step 1 Click Go > Go to the folder, then type ~/Library to open the Library folder.

Step 2 Open the Preferences folder and select the Word preference file, which is named as com.microsoft.Word.plist. Move the file to somewhere else like the desktop.


Now launch Microsoft Word and see if it is responding.

If the problem still exists, do the follows:

  • Restore the file named com.microsoft.Word.plist to the original folder, then exit all Microsoft Office programs.

  • Then, Click the Word icon > Preferences > Personal Settings > File Locations > User templates.

  • You will find a file named Normal. Move it to the desktop.

Now launch Microsoft Word and test the program.


3. Save Word Document on Mac

The worst case is that Word is not responding so that the document can't be saved, you can try to retrieve unsaved Word document with FonePaw Data Recovery for Mac.

FonePaw Data Recovery for Mac can scan out all the existing and deleted Word document on your Mac and save Word documents as soon as possible. Read How to Recover Unsaved Word Documents on Mac.

All the above are the ways to fix and save document files when Microsoft Word is not responding on Mac or Windows.

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